Thank you very much for your order. We would like you to know that in line with EU regulations you have the right to cancel your order within 14 days of your order, or 14 days of receipt of the goods (whichever is the longer).
If you have already received your goods, please send them back in their original condition and you will have your payment returned to you as quickly as possible, hopefully within just a few days.
We're really sorry but personalised products cannot be returned, as you can understand the labour cost has already been spent to personalise the bag, plus the bag will no longer be able to be sold at full price due to the personalisation.
If you change your mind or simply want to try out your bag at home, we don't mind at all! and will happily refund you!
Do we replace bags for faulty zips?
If the zip breaks and the bag is over 6 months old, we do not offer replacements or repairs. Normally if a zip is faulty, it would break within the first two or three weeks of use. Anytime after that, zips would fail due to miss-use or over stuffing, or general wear and tear of the bag.
I have an old style bag with the old clips and a clip has broken?
If its within the first 1 month, we will endeavour to repair it for your by replacing the clips, or offer a replacement. If its after 1 month old, then we send clips for you to repair it yourself. If it is after 6 months, then sorry we cannot be responsible for broken clips. It would have failed due to general wear and tear of the bag.
Who has to pay for the shipping return of the bag for repair or replacement?
The customer has to pay for this, please send it back to use recorded as you will be responsible for it if it goes missing.
What happens if a hole is torn in my bag which is caused by my bicycle
Sorry, we will not replace the bag due to damage arising from your own bicycle or misuse. Tears, holes or rips are considered as normal wear and tear and we encourage you to look after your Goodordering bag.
Please email us at firstname.lastname@example.org with your reason for returning and photos of any problems. We will then consider your refund or get back to you with questions, solutions or process your refund depending on the situation.
Complete Mailings Ltd
Unit 5 Bradley Park
High Holborn Road
Codnor Gate Industrial Estate