Thank you very much for your order. We would like you to know that in line with EU regulations you have the right to cancel your order within seven days of your order, or seven days of receipt of the goods (whichever is the longer).
If you have already received your goods, please send them back in their original condition and you will have your payment returned to you as quickly as possible, hopefully within just a few days.
We're really sorry but personalised products cannot be returned, as you can understand the labour cost has already been spent to personalise the bag, plus the bag will no longer be able to be sold at full price due to the personalisation.
If you change your mind or simply want to try out your bag at home, we don't mind at all! and will happily refund you!
Please email us at firstname.lastname@example.org with your reason for returning and then we will process your refund.
61A Hackney Road (cnr Waterson St)