FREQUENTLY ASKED QUESTIONS
Do you ship Internationally?
Yes we do. We ship lots of products all over the world, we send all parcels tracked to make sure they get to you asap! And, yes, we do ship to Greece!
Can I put my Goodordering bag in the washing machine?
Yes you can. Put it on a gentle wash not too hot and make sure its fully dry before use. It should come out nice and sparkly clean.
Are the bags waterproof?
Yes the bags are generally waterproof. However it must be said that the zips are normal fabric and not specifically waterproof and the construction of some of the bags are not entirely watertight. That being said, I do cycling around in the pouring rain in London with my laptop in the market shopper and it has survived. So, in summary, I would say that the bags are 90% waterproof.
Where are the bags made?
The bags are made in China. We are looking into European manufacturers and are starting a range that is made in the UK soon to be released.
Does a sippy cup fit in the side pockets of the Buggy bag? (handlebar bag)
The smaller sippy cups without the side handles fit inside, but the larger ones with side handles do not fit unfortunately. However, the boxy style of bag mean that you can easily put one inside and it will more likely than not stay upright.
Market Shopper - what maximum size laptop can it fit inside?
The width of the laptop pocket is 30cm (exactly), its a flat construction so if your laptop is really wide, then you need to take this into consideration.
Market Shopper - can be worn as a cross body bag?
What colour are the personalised letters?
For the coloured bags the initials are WHITE. While for the Stealth Collection we think BLACK is the best colour to match.
No. We're really sorry but personalised products cannot be returned, as you can understand the labour cost has already been spent to personalise the bag, plus the bag will no longer be able to be sold at full price due to the personalisation.
What is the length of the shoulder strap?
On the handlebar bag, the length of the strap when fully extended is 1metre. (and 3cm wide)
On the messenger, the straps are longer and wider measuring 5cm wide and 1metre 30cm long.
If I change my mind, can I return the product?
Yes of course, please see our returns policy and process <here>
Do your bags fit on a Brompton?
Yes! please see how the Market Shopper, Pannier and Handlebar bags work with the lovely Brompton bicycles here.