There are also some processes that i would like to automate more. Mainly to cut down on waiting time and time zone lag. When looking for processes to automate i think about what tasks i do repetitively, tasks that i sometimes make mistakes doing or jobs that i spend a lot of time doing. There is no point in automating a job that takes 5 minutes once a month, but a job that i spend 2 hours on each day may be a good candidate for creating an automated process.
Here are some of the automations i have in place with Goodordering that i have developed over the last few years. It allows me to work independently and achieve the work-life balance that i have dreamed of.
Shopify : Order printer is a free app, just print out the delivery note and cut out the address, no mistakes copying out
Drop and Go : No waiting in queues at post office and no paper receipts, everything is electronic.
Google docs: Warehouse updates returns log, and live stock list on google based xcel sheets
Automated emails: Customer is requested to leave a review 2 weeks after their purchase. I also have a few other automated emails such as order confirmations, shipping confirmations and refund confirmations. These are easy to set up on Shopify.
Social media: Instagram posts are automatically reposted on facebook
Shopify to Xero: Automatic importing of transactions from ecommerce platform to accounting system, saving hours of manual data entry
Live chat: Not so much automation but being able to talk to customers whilst they are on the ecommerce site live cuts down on the need for long email chains, i can respond immediately to customer enquiries, leading to immediate sales conversion.
PROCESSES TO FURTHER AUTOMATE OR START AUTOMATING
Wholesale: Streamlining wholesale orders and reorders
Press: saving press clippings onto a folder and posting them on the website
Customer service: I am on the search for a way not to lose track of all customer service enquiries.